Summary: This article describes in detail troubleshooting steps to resolve problems one may encounter when attempting to launch Microsoft Expression Design.
Problem: Expression Design locks up, hangs or crashes while in the process of starting up. During this time, the user may see the Expression Design splash screen remain on the screen, the splash screen may disappear and Expression Design never launches or the user may see an exception error the application will shut down or fail to launch.
Steps to Troubleshoot
Note If Expression Design launches successfully in Safe Mode, then the problem most likely is related to video drivers. If Expression Design still locks up in safe mode, this may be indicative of a bad install of the .NET Framework 3.0 (for Expression Design version 1) or .NET Framework 3.5 (for Expression Design version 2). See the section on "Reinstalling the Microsoft .NET Framework 3.0 and 3.5" in this article. Failure to launch in safe mode could also be indicative of a hardware problem on the machine or a bad install of Expression Design - see the section on "Reinstalling Expression Design". If all of those steps to resolve do not fix the problem, contact Microsoft Technical Support (http://support.microsoft.com/).
This may indicate a problem with the video driver on the machine. To check, try reducing or disabling hardware acceleration on the video card by doing the following:
A Corrupt or missing install of the Microsoft .NET Framework 3.0 or 3.5 can cause Expression Design to crash or hang when launched. To reinstall the .NET Framework 3.0 (For Expression Design version 1) or 3.5 (for Expression Design version 2), follow these steps:
Microsoft .NET Framework 3.0 Redistributable Package
Microsoft .NET Framework 3.5 Redistributable Package
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